Build your internal audit schedule
Tell us about your service and download a twelve month schedule, a report template for each audit, and the sample sizes to use. Everything is generated on your device.
Your service
Enter 1 if you work on your own.
Premises you operate from.
Certification, mid-term or renewal.
What you deliver
These decide which areas appear on your schedule. Tick each one that applies.
How often to audit each area
Each area starts at a frequency set for a service your size. Choose Higher to audit it more often or Lower to audit it less often. Under each area, “When to choose Higher” lists the circumstances that call for it. If none apply, leave it at Standard.
Participant records and agreements
Every six months
When to choose Higher
Audit this more often if:
- several participants have started or left since the last audit
- more than one person prepares agreements or collects consent
- records are kept in more than one place, or partly on paper
- your intake process has changed since the last audit
- an earlier audit or complaint found missing or out-of-date paperwork
Support planning and goals
Annually
When to choose Higher
Audit this more often if:
- plans are written by several people, or by the workers who deliver them
- participants' needs change often
- workers who deliver a plan were not involved in writing it
- plan reviews have run late before
- you have taken on participants needing supports you have not delivered before
Worker records and clearances
Every six months
When to choose Higher
Audit this more often if:
- you have recruited since the last audit
- clearances or qualifications expire in the next few months
- more than one person maintains worker files
- you engage contractors as well as employees
- someone was onboarded quickly to cover a gap
- roles need a qualification or registration that has to be kept current
Training, competency and supervision
Annually
When to choose Higher
Audit this more often if:
- you have recruited since the last audit
- training is delivered by several people or outside providers
- refresher training falls due in the next few months
- roles involve tasks that need assessed competency
- an incident or complaint involved a worker's practice
- participants' plans or risks have changed
Incident file review
Every six months
When to choose Higher
Audit this more often if:
- you had reportable incidents since the last audit
- incidents are recorded by several different people
- corrective actions from earlier incidents are still open
- your incident procedure has changed since the last audit
- workers have used the incident process for the first time
- the same participant appears in more than one incident
Complaint and feedback file review
Every six months
When to choose Higher
Audit this more often if:
- complaints since the last audit involved a worker
- complaints reach you through several channels or people
- your complaints procedure has changed since the last audit
- a complaint was taken to the Commission or an advocate
- you collect feedback but have nowhere to record it
- complaints have been closed before without a recorded outcome
Participant risk assessments
Annually
When to choose Higher
Audit this more often if:
- you have had incidents since the last audit
- you support participants with clinical or behavioural risks
- controls depend on someone remembering rather than on a form or a system
- supports are delivered by a worker alone
- you are still getting to know some participants' risks
- a control relies on someone outside your service, such as a clinician or family member
Policies and procedures
Annually
When to choose Higher
Audit this more often if:
- your policies were written by someone else and have not been revisited
- your services, systems or staffing have changed since the last review
- policies are stored in more than one place
- the Practice Standards or the law have changed since your last review
- you do not have a single list of your policies
Information management, privacy and records
Annually
When to choose Higher
Audit this more often if:
- workers have left or changed roles since the last audit
- records are kept in more than one system, or partly on paper
- workers use their own phones or computers
- you have changed systems or software since the last audit
- you share information with other parties as a matter of routine
- restoring from a backup has never been tested
Governance, key personnel and conflicts of interest
Annually
When to choose Higher
Audit this more often if:
- key personnel have changed since the last audit
- you have added or dropped a registration group
- a conflict of interest came up since the last audit
- insurance renews before the next audit
- decisions rest with one person
- your governing body has changed
Emergency and disaster preparedness
Annually
When to choose Higher
Audit this more often if:
- fire, flood or extreme heat is a real risk where you operate
- you support participants who depend on power or equipment
- your plan has not been reviewed since it was written
- workers have joined since the plan was last briefed
- you have added a site or changed premises
- you had an emergency or near miss since the last audit
Continuity of supports and transitions
Annually
When to choose Higher
Audit this more often if:
- participants have paused or left since the last audit
- shifts have gone unfilled
- a worker supporting several participants has left
- a participant's supports depend on one worker
- you have taken on participants moving from another provider
- the notice terms in your service agreement have changed
The least often any area is audited is once a year, and the most often is monthly.
Branding
Used for headings in your schedule and reports. Leave blank for Paperbark teal.
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