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Build Your NDIS Policies and Procedures

Interview-style tools that explore how your service runs day-to-day, then write your documents from what you tell us. Nothing to find-and-replace.

Built by auditors. Nothing appears in your documents that you didn't decide.

Explore Our ToolsSee the Difference

Generic templates vs Paperbark

Generic packs ask which policies you want and hand everyone the same documents. Our tools explore exactly how your service runs day-to-day, and write the documents from that. Here's incident management as an example.

A generic template pack asks

1 question

Do you need an incident management procedure?

Everyone who ticks yes gets the same procedure.

Our Certification Toolkit asks

21 questions

for this one procedure

  • What is the title of the person responsible for managing the incident management system and reporting to the NDIS Commission?
  • How do you ensure every worker (including contractors) understands the incident management processes?
  • How do you provide information to participants about the incident management system?
  • In addition to participants, who else do you provide information about incident management procedures to?
  • When an incident occurs, what are the immediate next steps (where relevant to the situation) to ensure the safety of those involved?
  • And 16 more, plus conditional logic.

The questions ask you to decide who is accountable, how fast, to whom, and what staff do when something unexpected happens. Every procedure in every toolkit works this way.

See the full comparison, and the real form itself, on How It Works

The Template Pack Problem

I've been working in NDIS certification since the first audits started in 2018, and the same problem appears over and over again.

A provider spends thousands of dollars on an 'audit ready' template pack with a '100% pass rate', then finds out, sometimes in the middle of an audit, that those documents don't describe their business. From there, no option is ideal: change how you operate to match a manual written for someone else, spend weeks rewriting every page yourself, or pay a consultant to do the rewriting for you.

I'm creating these tools to offer a better way. You work through the questions an auditor would actually ask, and you build a framework that is honest, compliant, and actually yours.

Penny Halpin

NDIS Lead Auditor · Former Senior Manager at an Approved Quality Auditor

Our Tools

Choose the tool that fits your needs. Each one helps you build compliant documents that match your actual practice.

$1,375 inc GST · Lifetime access

Certification Toolkit

Build your complete policy and procedure manual covering the 20+ Core Module NDIS Practice Standards. Work through guided questions and generate documentation tailored to your organisation.

  • All 20+ Core Module Practice Standards
  • Policies, procedures, forms, registers and templates
  • Learn why each requirement exists as you build
  • Editable Word documents tailored to your practice
Learn More about the Certification Toolkit
Free

Verification Toolkit

Create a complete policy manual covering the four standards of the NDIS Verification module. Includes forms, registers, and templates.

  • Incident Management
  • Complaints Management
  • Human Resources Management
  • Risk Management
  • All supporting forms, registers and templates
Learn More about the Verification Toolkit
$385 inc GST · Lifetime accessSIL ToolkitPolicies, procedures and registers for the SIL Practice Standards, built from how your SIL supports actually run. Also included in the Certification Toolkit.Not yet registered? SIL registration applications are due by 1 October 2026.$385 inc GST · Lifetime accessModule 2A ToolkitFor providers implementing behaviour support plans that contain regulated restrictive practices, including the authorisation process of every state and territory you work in.

How It Works

Our interview-style approach asks you the questions an auditor would ask, and then builds your documents from your answers.

  1. 1

    Answer Questions

    Work through the questions an auditor would ask, about your organisation, your services, and how you actually operate. Conditional logic means you only see the questions that apply to you.

  2. 2

    Learn As You Go

    Every section explains what the standard asks for and why, so you finish knowing your framework, not just holding it.

  3. 3

    Generate Documents

    Your documents are assembled from your answers, using rules written by people who know the standards. Nothing appears that you didn't decide.

  4. 4

    Download & Use

    Editable Word documents, yours to keep. If the standards change, we update the tool and you regenerate at no cost.

Free Tools

Standalone document builders for any NDIS provider. No account, no email address, and nothing you enter into the tools is sent to us: your documents are built in your browser, on your own device.

Ready for Policies That Fit?

Build compliant policies that reflect how your organisation actually works.

Get Started