Terms of Use

1. About our services

1.1 What We Provide

We provide free online document builder tools designed for NDIS providers:

Public Tools (no account required):

• Risk Register Builder - generates customised draft risk registers
• Incident Management System Builder - generates incident management documents
• Emergency and Disaster Plan Generator - generates customised emergency plans
• Strategic Plan Builder - generates strategic plan documents
• Forms and Templates - generates branded business forms and templates

Registered Tools (free account required):

• Verification Pack - generates a comprehensive policy manual and supporting documents for NDIS verification audits

1.2 What We Do Not Provide

The documents are a starting point. You are responsible for reviewing, customising, and implementing them appropriately for your organisation.

2. Eligibility and registration

2.1 Public Tools

• No registration or account required
• Available to anyone for business use
• Intended for NDIS providers and related organisations

2.2 Verification Pack (Registered Tool)

To use the Verification Pack, you must:

• Register for a free account
• Be at least 18 years old
• Have authority to act on behalf of your organisation
• Provide accurate registration information
• Maintain the security of your account credentials

You are responsible for all activity under your account.

3. Pricing and access

3.1 Current Pricing

We reserve the right to introduce paid tools or features in the future. Any changes to pricing will not affect your existing access to free tools.

3.2 What You Receive

Your free access includes:

• Access to all public tools without an account
• Access to the Verification Pack with a free registered account
• Ability to generate and download your documents
• Access to tool updates and improvements

Your access does NOT include:

• Permanent cloud storage of your data (see Data Retention below)
• Support beyond reasonable technical assistance
• Customisation or consulting services

3.3 Future Paid Tools

If we introduce paid tools in the future:

• Pricing and payment terms will be clearly displayed before purchase
• Payments will be processed by a secure third-party payment provider
• We will never store your credit card details on our servers
• Refund terms will be published at the time of sale

4. Data retention and deletion

4.1 Public Tools

• Form data is processed in server memory only and is NOT saved to our database
• Download links expire after 30 minutes
• Generated documents are deleted from our servers after download or within 1 hour
• The Emergency Plan Generator offers browser-based save and continue (stored in your browser's localStorage, not on our servers)

4.2 Verification Pack

Active Use:

• Your form data is retained while you actively use the tool
• "Activity" means submitting or editing forms (login alone does not count)

Inactivity Deletion:

• After 23 days of inactivity, you receive a warning email
• After 30 days of inactivity, your form data is deleted
• Your account and tool access remain active

Post-Download Deletion:

• After downloading your documents, your form data is retained for 7 days
• After 7 days, form data is deleted automatically
• You receive confirmation of this timeline when you download

Self-Service Deletion:

• After downloading your documents, you can delete your data immediately via the "Delete My Data" button on the Verification Pack dashboard
• This permanently removes all form responses, organisation profile data, and uploaded images
• Your user account remains active so you can use the tool again

What is Deleted:

• All form responses and organisation profile data
• Uploaded logo images and brand colour preferences

What is Kept:

• Your user account and login credentials
• Your access to the tool
• You can start fresh or restore from backup at any time

4.3 Data Backup and Restoration

• Every download includes a JSON backup file
• You can restore your data at any time using this backup
• Keep your backup file safe - we cannot recover deleted data
• The backup is secured to your email - only you can restore it

4.4 Your Responsibility

You are responsible for:

• Downloading and keeping your documents and backup files
• Responding to inactivity warning emails if you want to keep your data
• Maintaining your own copies of generated documents

5. Acceptable use

5.1 Permitted Use

You may use our tools to:

• Generate policy documents for your own organisation
• Generate documents on behalf of an organisation you are authorised to represent
• Download, edit, and customise the generated documents
• Use the documents as part of your NDIS verification or operations

5.2 Prohibited Use

5.3 One Account Per Organisation

• Each registered account is for one organisation (legal entity)
• Multiple staff members within the same organisation may contribute to completing the forms using the same account
• Sharing login credentials with external third parties, consultants working for multiple providers, or other NDIS providers is prohibited
• If you engage a consultant to complete the forms on your behalf, they must use your account credentials and the documents remain yours

6. Intellectual property

6.1 Our Intellectual Property

We own all rights to:

• The document builder tools and software
• The underlying templates and document structures
• The website design, branding, and content
• Any improvements or updates to the above

6.2 Your Generated Documents

Documents you generate using our tools:

• May be used freely by you for your business purposes
• May be edited, customised, and adapted as needed
• Should not be resold or redistributed as templates
• Remain based on our underlying template structure

6.3 Your Content

Information you provide (organisation details, form responses, logos):

• Remains your property
• Is used only to generate your documents
• Is not used by us for any other purpose
• Is deleted according to our retention schedule

7. Disclaimers and limitations

7.1 Documents Are Templates Only

You are solely responsible for ensuring the documents are appropriate for your organisation and comply with all applicable laws and standards.

7.2 Practice, Not Just Policy

7.3 No Guarantee of Verification Success

We do not guarantee that using our documents will result in a successful NDIS audit or confirmation of NDIS registration. Audit outcomes depend on many factors beyond the documents themselves, including your implementation and operations.

7.4 Service Availability

• We aim to provide reliable access to our tools
• We do not guarantee uninterrupted or error-free service
• We may perform maintenance that temporarily affects availability
• We are not liable for any downtime or service interruptions

7.5 Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• We are not liable for loss of data, business, or profits
• We are not liable for any issues arising from your use of generated documents

7.6 Australian Consumer Law

Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law that cannot be excluded or limited. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill.

8. Account termination

8.1 Termination by You

You may stop using our services at any time:

• Public tools: Simply stop using them
• Verification Pack: You retain access but may request account deletion

To delete your Verification Pack account entirely, email us at support@paperbarkqc.com.au, or use the Help tab on your dashboard.

8.2 Termination by Us

We may suspend or terminate your access if you:

• Violate these Terms of Use
• Engage in fraudulent or illegal activity
• Abuse or misuse our services

8.3 Effect of Termination

Upon termination:

• Your access to registered tools will be revoked
• Your form data will be deleted
• Documents you have already downloaded remain yours

9. Changes to services and terms

9.1 Changes to Services

We may:

• Update, improve, or modify our tools at any time
• Add new features or remove existing ones
• Change the templates or document outputs
• Introduce paid tools or features with clear notice
• Discontinue services with reasonable notice

We will endeavour to notify registered users of significant changes.

9.2 Changes to Terms

We may update these Terms from time to time:

• Changes will be posted on our website with an updated date
• Significant changes may be notified via email to registered users
• Continued use after changes constitutes acceptance
• If you disagree with changes, you should stop using the services

10. General provisions

10.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Paperbark regarding use of our services.

10.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

10.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

10.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

11. Contact us

For questions about these Terms or our services: