Thinking about getting NDIS registered as a cleaner? Here’s what you need to know.
While the July 2026 Registration Reforms have mandated registration for SIL and platform providers, registration for cleaners currently remains optional.
It does, however, open the door to working with NDIS participants who have their funds managed by the NDIA (Agency Managed), who can only use registered providers. If the NDIS eventually requires mandatory registration for all providers including those who deliver lower risk services such as cleaning, getting registered now can help you beat the crowd.
Under the current audit requirements, providers delivering cleaning services are required to complete a Verification audit as part of the registration process. This means you won’t don’t need the expensive, week-long site audits that large support work companies go through, as a Verification audit requires only a desktop review of your evidence and documentation.
Read on to find out how to apply for NDIS registration as a cleaner and what you can expect from the audit and registration process.
The Registration Group: 0120 Household Tasks
In the NDIS system, ‘cleaning’ is not a standalone category. All general house cleaning, window cleaning, and basic home maintenance fall under the NDIS registration group 0120 Household Tasks.
When completing your application on the NDIS Commission’s portal, selecting only 0120 Household Task ensures you stay in the Verification audit pathway. If you deliver additional services or want to do so in the future, adding extra registration groups may trigger a Certification audit.
Verification vs Certification
There are two types of NDIS audits: Verification and Certification.
- Certification is for higher-risk services (like personal care or housing). It can be expensive and involves site visits, record reviews and interviews with management, workers, and participants.
- Verification is for lower-risk services (like cleaning). It is a desktop audit, meaning the auditor reviews your documents remotely. Don’t worry, the auditor isn’t coming to watch you clean!
A verification audit is overwhelmingly the most common pathway for cleaners, unless you decide to add additional service types to your registration application. To learn exactly what this desktop review will look like, check out our guide on what to expect from your NDIS Verification audit.
The 4 Requirements for Verification
To pass a Verification audit, you don’t need hundreds of pages of clinical governance. However, you do need to prove you have a professional business structure and specific safeguarding processes in place for the NDIS participants you are cleaning for. The auditor will look for evidence in four key areas:
- Human Resource Management: Proof of your business structure, NDIS Worker Screening Checks, and right-to-work evidence for all staff.
- Incident Management: A clear plan for what happens if something goes wrong. For example, a chemical spill, property damage, or an injury to a staff member or participant.
- Complaints Management: A simple, accessible process for clients to raise concerns (e.g., “The bathroom wasn’t cleaned to my standard”) and how you resolve them.
- Risk Management: How do you assess risks to your organisation and for your everyday work?
Read more about the NDIS Commission’s Verification requirements here.
NDIS Registration for Cleaners: Required Documents and Checks
Before you apply, you should gather the following evidence which your auditor will request during the audit process.
- Identity and Right To Work: If you’re operating as a sole trader or a partnership, 100 points of identification and evidence of Right To Work in Australia is required for each worker.
- Insurance: Public Liability is required at a minimum for cleaners. You may also require Accident Insurance and Professional Indemnity insurance depending on your services provided and business structure.
- NDIS Worker Orientation Module: A certificate of completion of this module should be provided for each worker.
- NDIS Worker Screening Check: All key personnel and workers visiting clients must have a current clearance.
- Infection control and PPE training: Evidence that workers have been trained in infection control and the use of PPE. This is particularly important for cleaners.
- Operational Documents (policies and procedures): You’ll need a policy manual that covers the four pillars mentioned above at a minimum. These documents should reflect your daily practice and how your business actually runs, so be mindful of this if you decide to purchase generic document packs online (i.e. make sure you take the time to edit them).
The Registration Process
Step 1: Start your Application
Log in to the NDIS Commission Portal and start a New Application. Enter your business details and select 0120 Household Tasks as your registration group. You’ll be required to complete a self-assessment against the relevant NDIS Practice Standards and may be prompted to upload your evidence documentation at this time.
Step 2: Receive your Initial Scope of Audit
Once you submit your registration application, the system will generate a document called an Initial Scope of Audit. This document confirms whether you require a Verification or Certification audit. As stated earlier, if you only select 0120 Household Tasks, a Verification audit will be required.
Step 3: Engage an Approved Quality Auditor
You must engage an independent Approved Quality Auditor (AQA) from the list published by the NDIS Commission to complete your audit. Send them your Initial Scope of Audit and ask for a quote for a Verification Audit.
Verification audits typically cost between $900 and $1,500 depending on the auditor.
Step 4: Submit your Documents
If you haven’t uploaded your evidence documents as part of your application, or if the auditor notices that anything is missing, your auditor will ask you to provide your policies, insurance, and worker screening records. They will review them against the NDIS Practice Standards and determine if there are gaps. If a major non-conformity is identified, you’ll be required to provide additional evidence within a 3 month timeframe, before the auditor can finalise your audit report.
Step 5: The Decision
Once the auditor has completed your report, they will submit their recommendation to the NDIS Commission. The Commission then assesses your application and audit result, and makes the final decision on your registration.
Frequently Asked Questions
Do I need specific cleaning qualifications?
For a Verification audit, the NDIS requires you to show you are qualified to do the job. While formal certifications and training are valuable, auditors will generally accept evidence of relevant experience for cleaners. You can demonstrate this with a CV detailing your work history or references from past clients.
Can I charge more if I am registered?
The NDIS Price Limits set the maximum amount a provider can charge. While being registered doesn’t mean you charge more, you will be able to expand your potential client base to include Agency Managed participants and boost your reputation as a safe provider that meets the NDIS Practice Standards.
How long does it take?
The audit itself is usually quick (often done in a few days once you submit documents). If the auditors find any gaps in your documentation you may be required to submit further evidence. Once the auditor has finalised your report, the NDIS Commission’s final processing can take several weeks or months depending on their backlog.
