Build NDIS Certification Policies and Procedures That Reflect What You Do
An interview-style document builder for providers on the Certification pathway. Answer guided questions about how your service really operates, and a complete set of policies, procedures, forms and registers (covering all 20+ Core Module Practice Standards) is built around your answers.
Not sure if you're on the Certification or Verification pathway? Check which one applies to you.
$1,375
inc. GST (lifetime access)
Includes the SIL Toolkit (normally $385) free.
Developed by Penny Halpin, NDIS Lead Auditor, working in certification since 2018.
Policy & Procedure Manual
NDIS Certification: Core Module
- 1. Rights and responsibilities
- 2. Governance and operations
- 3. Provision of supports
- 4. Supports environment
- Carefully built by an NDIS Lead Auditor
- Educational guidance built into every section
- No AI used to generate your policies
Built from your answers, not a template
Generic packs ask which policies you want and hand everyone the same documents. The Certification Toolkit asks how your service actually runs, and writes your policies to match. See exactly how, one procedure at a time.
See how it worksWhat's in the toolkit
All Core Module Practice Standards. Work through the questions, the toolkit generates documents branded to your business, download a zip file with what you need. Need to update something later? Log back in, change the answer, regenerate.
Rights and responsibilities
Person-centred supports, individual values and beliefs, privacy and dignity, independence and informed choice, freedom from violence, abuse, neglect, exploitation and discrimination.
Governance and operational management
Governance, risk, financial management, quality management, information management, feedback and complaints, incident management, human resources, continuity of supports, emergency and disaster management.
Provision of supports
Access to supports, support planning, service agreements, responsive support provision, transitions to and from the provider.
Provision of supports environment
Safe environments, participant money and property, management of medication, mealtime management, and management of waste.
Supporting documents
Forms, registers, templates and information sheets to operationalise everything above. Branded to your business automatically.
Your time
Around 8 hours, spread how it suits you
Work through at your own pace, and your progress saves as you go.
No guessing
Every section explains itself
Each section comes with context, including what auditors check, and why it matters.
No time limit
Update and regenerate
Your service has changed? Log in, update your answers, download a fresh pack.
Included now
- The complete Core Module: 23 policies and procedures (Parts A, B, C and service-specific)
- 40 operational templates, forms and registers, branded to your business
- The SIL Toolkit (normally $385) free, aligned to the new SIL standards
Supplementary modules (sold separately)
- Module 2A: Implementing Behaviour Support PlansAvailable now, $385 inc GST. See the Toolkit.
- Module 1: High Intensity Daily Personal ActivitiesIn build. Deliver these supports? Get in touch and we will let you know the moment it launches.
The 23 policies and procedures
Each is a full policy and procedure written from your answers, not a generic template. Service-specific policies are included only where they apply to your service.
Part A: Governance and operations
- Governance Structure
- Risk Management
- Quality Management
- Information Management
- Complaints Management
- Incident Management
- Business Continuity
- Emergency and Disaster Management
- Work Health and Safety
- Financial Management
Part B: Participant supports
- Participant Rights
- Intake and Access
- Support Planning
- Support Delivery
- Monitoring and Review
- Transitions and Exit
Part C: Human resources
- HR Framework
- Recruitment and Selection
- Induction and Training
- Supervision and Performance
Service-specific (included where they apply to you)
- Waste Management
- Medication Management
- Mealtime Management
40 templates, forms and registers
The operational evidence auditors look for, ready to use and branded to your business, not just policies. A selection:
Governance & compliance
- Asset Register
- Conflict of Interest Register
- Compliance Calendar
- Continuous Improvement Register
- Document Control Register
- Internal Audit Program
- Code of Conduct Declaration
Incidents, complaints & feedback
- Incident Report Form
- Incident Register
- Complaints and Feedback Form
- Complaints and Feedback Register
- Participant information sheets
Participant records
- Intake Form
- Service Agreement
- Participant Risk Assessment
- Privacy and Consent
- Participant File Checklist
- Progress Notes
- Satisfaction Survey
- Participant Evacuation Plan
HR & staff
- Staff Register
- Staff File Checklist
- Worker Induction Checklist
- Performance Review Form
- Supervision Record, Register and Agreement
- Right to Work Checklist
- Secondary Employment Disclosure
- Staff Exit Form
Safety & risk
- Risk Register
- Emergency and Disaster Management Plan
- Environment Risk Assessment
- Hazard Identification Report
General operations
- Meeting Minutes
- Shift Handover Notes
Solo operator? Templates that assume a separate workforce are left out automatically.
Where the toolkit comes from
Paperbark is run by Penny Halpin, an NDIS Lead Auditor working in certification since the first audits in 2018, and previously a Senior Manager at an Approved Quality Auditor with technical review across thousands of audit reports. The Certification Toolkit's question logic and document templates are her work, drawn from what auditors actually look for.
One payment, permanent access
No subscription or renewal fees. When your service changes, regenerate your documents. Your documents are yours for as long as you need them.
$1,375 inc. GST
All 20+ Core Module Practice Standards. Permanent access and updates.
- Complete policy manual, procedures, forms and registers
- The SIL Toolkit (normally $385) included free, for your Supported Independent Living policies
- All documents branded to your business automatically
- Editable Word and Excel files, yours to keep and edit as you like
- Educational guidance built in, explaining what auditors check and why
- Regenerate documents whenever your service changes
- 14-day refund if you haven't downloaded
Got questions?
Is this the same as a 'Certification Pack' sold by other companies?
Yes, different name, same job. Most template sellers call their product a Certification Pack, which usually means a bundle of pre-written documents to download and customise. The Certification Toolkit covers the same audit scope but works differently: it's an interview-style tool that builds the documents around how your service actually operates.
What if I don't know how to answer a question correctly?
Every question comes with context explaining what auditors check, why it matters, and what good evidence looks like. The point isn't to test you, it's to walk you through the thinking, so by the time you answer, you understand the requirement. You can also change any answer later and regenerate the documents.
How do I know if I'm on the Certification pathway?
Your registration groups decide. If any of them are flagged as Certification (rather than Verification) by the NDIS Commission, you're on the Certification pathway. If you've already received your Initial Scope of Audit, it'll say which audit you need. If you haven't applied yet, the Knowledge Hub walks through it.
Why don't you use AI-generation?
AI is great for many tasks but the truth is that it still hallucinates. Compliance documents that confidently describe requirements that don't exist are a huge risk for any provider. The Certification Toolkit uses expert logic, and when the standards change, the logic gets updated.
Does it cover High Intensity supports or Behaviour Support Plans?
The Certification Toolkit covers the Core Module, which every certified provider needs regardless of the supports they deliver. The supplementary modules are separate. Module 2A (Implementing Behaviour Support Plans) is available now as its own toolkit, at $385 inc GST. Module 1 (High Intensity Daily Personal Activities) is in build; if you deliver those supports, email us and we will let you know the moment it launches.
Is the SIL Toolkit really included?
Yes. Buying the Certification Toolkit also unlocks our SIL Toolkit (normally $385) at no extra cost. It produces your Supported Independent Living policy pack, aligned to the new SIL standards, from a short set of additional questions.
What happens to my data, and can I come back to it later?
Your answers are saved to your account, and every pack you download includes a backup file of your answers. You can log back in any time to update your answers and regenerate, and you can delete your data yourself whenever you like.
What's your refund process?
A full refund is available within 14 days if you haven't downloaded the final policy manual. Once it's been downloaded the refund window closes, since the files can't be returned. If something's gone wrong, please send through an email and we'll assist as soon as possible.