NDIS guidance from Paperbark in Quality and Culture.
An internal audit can sound more complicated than it needs to be. At its core, it’s just a way of checking whether your service is doing what your policies and procedures say it’s doing, before an external auditor shows up to check the same thing (or worse, before an incident occurs). This article is for [...]
In the world of NDIS support, things don’t (and won’t) always go to plan. A medication gets missed, a transport vehicle is late, a participant’s support needs are misunderstood or incorrectly documented. When these things happen, the traditional management reflex is to ask ‘who’s fault was this?’ But for providers aiming for excellence, the question [...]
In the NDIS sector, we often view the word ‘incident’ with fear or anxiety. For many providers, it triggers a reflex of compliance worry: Is the portal updated? Did we notify the Commission? Will this hurt us at audit time? But if we shift our perspective, every incident, and every near miss, can be a [...]
