NDIS guidance from Paperbark in Audit Preparation.
Non-conformances make providers nervous, but they shouldn’t! A non-conformance isn’t a judgement that you’re a bad provider or that you don’t care about your participants, but it is a signal that there’s a gap somewhere in your systems. Knowing where those gaps are is genuinely useful, whether you’re preparing for an audit or just trying [...]
In short, you should realistically budget $900 to $1500 for a Verification audit, and $7000 at the low end for a full Certification audit. First, the good news: the application itself is free. The NDIS Quality and Safeguards Commission does not charge an application fee. You submit your registration application through the Commission’s online portal [...]
By the time you’re asking what kind of NDIS audit you need, the decision has generally already been made for you, by the registration groups you selected when you applied. Understanding the difference before you apply can save you thousands of dollars and months of preparation time. Registration group confusion is one of the more [...]
If you’re preparing for your NDIS audit, you might be wondering what happens if something goes wrong, after hearing horror stories about providers fail their audit. Here’s the truth: you can’t technically “fail” an NDIS audit. What can happen is that auditors identify non-conformities: a gap between your current practice and what the NDIS Practice [...]
A verification audit is a desktop review of your documentation against the four standards of the NDIS Verification module: Human Resource Management, Incident Management, Complaints Management, and Risk Management. There are no site visits and no participant interviews. The auditor works through what you submit and assesses it against those four standards. It applies to [...]
In the seven years I spent working as an NDIS Lead Auditor and Senior Manager at an Approved Quality Auditor (AQA), I reviewed and wrote hundreds of NDIS Verification audit reports. I’ve seen providers breeze through the process with a great end result, and I’ve seen many others struggle through weeks of back-and-forth emails. The [...]
The NDIS self-assessment is a mandatory phase of the registration and renewal application process. However, it is often viewed as a bureaucratic and ultimately meaningless hurdle that must be jumped in order to proceed. For providers committed to high-quality service delivery, this process can serve a much deeper purpose if you let it: it’s a [...]
Selecting an Approved Quality Auditor (AQA) is a significant decision for NDIS providers. Periods of sector change can understandably increase anxiety for providers, particularly when AQAs exit the scheme or providers are required to find a new auditor at short notice. While AQAs are regulated and accredited through JASANZ, many of the requirements they must [...]
