Practical compliance, registration and audit guidance for NDIS providers, written by experts.
A Certification audit is more involved than a Verification audit, there are significantly more standards, more evidence required, site visits, and interviews with management, staff and participants. The structure however is predictable. Once you know what each stage involves and what auditors are looking for in it, preparing for your audit becomes a clearer task. [...]
NDIS Auditors are checking three things. Whether your documentation describes the business you’re actually running, whether your records show that system has been used, and whether your team and the people you support can speak to how it works. That’s most of it. Once providers get through their first audit and become familiar with whats [...]
If you’re planning to deliver specialist behaviour support services, here’s everything you need to know about what’s involved. Unlike every other profession covered in our registration guides, behaviour support requires two separate approvals: your business must be registered as a provider under registration group 0110 Specialist Behaviour Support, and each individual practitioner must be assessed [...]
Thinking about delivering NDIS-funded personal training? Here’s what the registration process involves. You don’t need to be a registered provider to deliver personal training to NDIS participants who are self-managed or plan-managed (as of May 2026). But if you want to work with agency-managed participants, who make up a reasonably-sized share of the NDIS market, [...]
Considering NDIS registration as an exercise physiologist? Here’s what the process involves, including why you have more registration group options than some other allied health professions. Registration is currently optional (as of April 2026) for exercise physiologists delivering therapeutic supports or physical wellbeing activities, and you can work with self-managed and plan-managed participants without it. [...]
NDIS registration is currently (as of April 2026) optional for counsellors delivering therapeutic supports, and you can work with self-managed and plan-managed participants without it. However, registration does help open the door to working with agency-managed participants, who can only use registered providers. It also signals to potential clients that your practice meets the NDIS [...]
An NDIS service agreement is a formal agreement between a provider and a participant that sets out the supports to be delivered, and the conditions under which they’ll be provided. It sets out what you’ve both agreed to, protects the participant’s rights, and gives you a clear basis for how the support relationship works. This [...]
The NDIS Worker Orientation Module is the only training that is explicitly mandated for all workers engaged by registered NDIS providers. Everything else a provider might require workers to complete depends on the services delivered, the participant cohort, and the risk profile of the work, but this one applies across the board. What the module [...]
If you’re registering as an NDIS provider, or taking on new staff, the NDIS Worker Screening Check is one of the first practical compliance requirements you’re going to run into. Here’s what it is, who needs one, and how the process works from a provider’s perspective. This article is up to date as of April [...]
Registered NDIS providers have two distinct but related obligations when it comes to incidents. The first is maintaining an incident management system that covers all incidents connected to service delivery. The second (covered in this article) is the obligation to notify the NDIS Commission of a specific subset of those incidents, called reportable incidents. Understanding [...]
