Practical compliance, registration and audit guidance for NDIS providers, written by experts.
The issue isn’t the use of purchased template packs, it’s what happens when templates don’t reflect your practice. Templates exist for a reason. Most NDIS providers are genuinely trying to deliver safe, high-quality services, while also being told you need a large and complex set of policies, procedures, forms, and registers. For many organisations, templates [...]
Support Coordinators are often surprised to receive non-conformities at audit relating to participant risk assessments. The most common explanation is straightforward: because we don’t provide direct care, individual risk assessments don’t apply. While understandable, this interpretation doesn’t align with how the NDIS Practice Standards are assessed in audits. What the Standards actually require The NDIS [...]
It’s not uncommon for NDIS providers to arrive at audit with a blank complaints register. It’s particularly common for smaller organisations or those early in their registration. From a provider’s perspective, the explanation often feels straightforward: We’re doing well. No one has complained. From an auditor’s perspective, however, a blank register, especially after 12 months [...]
